Customer information
These terms explain the current private-beta SongCraft custom-song service. They do not select a governing law, venue, liability cap, or statutory-rights waiver.
SongCraft uses a mixed AI-assisted and manual creative process. Private-beta requests receive human review before payment is accepted, and completed work receives human review before delivery.
The delivery target is 3–5 business days starting only after successful payment and receipt of a complete brief. Missing information pauses that clock. Business days are Monday through Friday, excluding U.S. federal holidays, in America/Chicago.
You retain the rights you already hold in material you submit and warrant that you have authority to use and share it for this service.
Do not request named-artist or voice impersonation, or copying of protected lyrics, melodies, recordings, characters, trademarks, or other protected material. Generic genre, mood, tempo, instrument, era, and production-direction references are welcome.
SongCraft may request proof or revisions, refuse or cancel an order, remove problematic material, or issue a refund when a submission cannot be fulfilled safely or lawfully.
Current packages grant you a non-exclusive personal-use license for private playback, gifting, and non-monetized personal sharing.
Commercial release, monetization, broadcast, synchronization, sublicensing, resale, or public performance requires a separate written agreement.
SongCraft does not guarantee uniqueness, copyrightability, ownership, platform acceptance, or legal clearance. Nothing on this page limits rights or remedies that cannot lawfully be limited.
Refund eligibility and delayed or defective delivery remedies are described in the Refunds and Cancellations policy. Support timing and the monitored contact path are described on the Support page.
How order, brief, delivery, payment-reference, support, and privacy-request data are handled is described in the Privacy policy.