Customer information
SongCraft support for custom song orders, delivery, brief changes, and customer questions.
For SongCraft support, email [email protected]. Include a safe order reference when the question is tied to an order.
Do not include payment card numbers, passwords, API keys, private credentials, full delivery tokens, or unrelated sensitive material in support messages.
General support receives a first response within two business days. Payment, access, privacy, failed-delivery, and dispute questions receive a first response within one business day.
Business days are Monday through Friday, excluding U.S. federal holidays, in America/Chicago.
The delivery target is 3–5 business days starting only after successful payment and receipt of a complete brief. Missing information pauses the clock. If a delay is expected, SongCraft sends a manual notice before the deadline. Operator unavailability immediately pauses new commerce.
Private-beta customer messages are sent manually through tested SongCraft mailboxes. SongCraft does not promise SMS or unproved automated notifications.
Each message includes a safe order reference, the current state, the next action and date, a monitored reply path, and a warning not to send sensitive data.
If a brief needs adjustment after submission, contact support with the order slug before work starts.
SongCraft may decline or ask to revise a brief that appears unsafe, infringing, abusive, or misleading.