Before work starts
If no payment was completed, there is no payment to refund.
A duplicate or incorrect charge, or a cancellation accepted before the order reaches work_started, receives a full refund.
After work starts
After work starts there is no automatic cancellation refund, but a full or partial remedy remains available for a documented service failure.
If delivery misses the fifth business day after successful payment and receipt of a complete brief, and no extension was agreed, you may cancel for a full refund.
A missing, wrong, corrupt, or inaccessible delivery will be corrected within two business days or receives a full refund. Otherwise, a correctly delivered order is non-refundable except where law requires a remedy or a documented service failure occurred.
Request and processing
Email [email protected] with the subject SongCraft refund or cancellation request. Include only the checkout email, order slug, approximate payment time, and issue category. Do not send card numbers, credentials, full delivery tokens, or unrelated sensitive material.
Approved refunds are submitted to the original payment method within two business days. Your bank or payment provider may take additional time to post the credit. Brandon Bates owns private-beta refund execution and dispute escalation.